Refund Policy

BoostPals provides digital products and services that are intangible and irrevocable. As our valued customer, you are required to understand this when making purchases on our site.

Reach Out to Customer Support

We believe in swift resolutions! If you encounter any issues, a friendly email can often solve 99% of the problems. Connect with us through our “Contact Us” page, and our dedicated Customer Service team will reach out to you with a solution within 24-48 hours (usually much sooner).

Order Processing and Delivery Speeds

Upon completing your purchase, we aim to process and initiate the delivery of most products within 24 hours. However, this may vary for:

First-Time Purchase

For the security and protection of our valued customers, our team conducts a manual review for each new customer. Should additional information be required, we’ll contact you via the email provided during checkout.

High-Risk Purchase

To safeguard against fraudulent activities, we diligently review transactions based on risk factors such as:

    • Incomplete or mismatched billing details.
    • Geographical location disparities to the billing details provided.
    • Previous failed purchase attempts and declined transactions.
    • Purchases made from countries with a high risk of fraud.


Should we not be able to verify your identity based on the information provided, additional verification steps may be available and required to process your purchase.

To facilitate quicker processing times, we ask our customers to review their payment details provided for accuracy thoroughly.

Service Selection and Order Size

While orders typically start delivering within 24 hours, the delivery time may vary based on the selected service and order size. Some services may take several days to reflect on-site metrics due to delayed updates on most websites.

Rest assured, we stand behind our products, ensuring the completion and satisfaction of each order.

 

Eligible Refund Requests

    • Non-delivery of the product/service: If your order takes longer than usual, please contact us for assistance. Claims for non-delivery must be submitted in writing to our Customer Service Department within 7 days of placing the order.
    • Product not-as-described: Report any issues to our Customer Service Department within 7 days of the purchase date. To be eligible, provide clear evidence that the purchased product/service doesn’t match the description on our website. Complaints based solely on false expectations or wishes won’t be honoured.
    • Cancellation of recurring payment within 7 days of the last payment: If you wish to cancel and are within 7 days of the last payment, a refund is possible. Requests made after 7 days are not eligible for a refund, but we will complete the cancellation for all future billings. You can continue to enjoy the service until the end of your billing cycle or immediately halt the product/service.

 

Dedicated to Your Satisfaction

We are fully committed to the excellence of our social media engagement services. While refunds may not always be possible, if you are dissatisfied within 7 days of your order, please contact us through our Contact Us page. We’ll work together to find a resolution that addresses your concerns.