Refund Policy
Our money-back guarantee
Every package carries a full money-back guarantee. If you are not satisfied with your order, email us within 30 days of purchase and we will refund it. You do not need to prove a fault, and we will not argue about whether your expectations were reasonable.
How to request a refund
Email support@boostpals.com from the address you ordered with, quote your order number, and tell us you want a refund. We reply within 48 hours and process approved refunds back to your original payment method. Card refunds usually appear within 5 to 10 business days depending on your bank; cryptocurrency refunds are returned to a wallet address you supply.
If the count drops instead
If your issue is that the delivered amount declined rather than that you want your money back, our Refill Policy covers you for 12 months and tops the count back up free. Many customers prefer that to a refund. You can choose either.
Order processing and delivery speeds
We aim to start delivery within 24 hours of payment clearing. Two things can slow that down:
First-time purchase
For the security of our customers, our team manually reviews each new customer’s first order. If we need anything else we will email the address you used at checkout.
Fraud review
We review transactions for fraud risk, including incomplete or mismatched billing details, a large mismatch between billing and access location, and previous failed or declined attempts. If we cannot verify a payment we may ask for additional confirmation before processing.
Service and order size
Larger orders are delivered gradually rather than all at once, so they finish later than small ones. Some platforms also update public counts on a delay, so a number can lag behind the actual delivery by a few hours.
Non-delivery
If an order has not started within 7 days, contact us and we will either complete it or refund it in full, your choice.
Cancelling a recurring payment
You can cancel a recurring payment at any time by emailing support@boostpals.com. Cancel within 7 days of the most recent charge and we refund that charge. After 7 days we cancel all future billing and you keep the service until the end of the current cycle.
What this service is
Before ordering, please read our What We Deliver page. It explains in plain English what a BoostPals order is and what it is not, so that nobody buys on a misunderstanding.
Last updated 27 July 2026.